A good and user friendly application meets the needs of all stakeholders and combines user, business and technical requirements. During the UX analysis the different needs, wants and expectations are mapped. For this purpose, a variety of methods are used, depending on the project.

Task Analysis

During a task analysis the tasks a user performs to achieve certain goals are listed and described. The primary (core) tasks are distinguished from secondary tasks. On this basis, a task hierarchy can be defined. It also looks at the complete workflow into which the tasks fit and in what environment(s) they are executed.

When developing a new application a task analysis can be used to explore the different possibilities to perform a single task.
When analyzing an existing application a task analysis can help to optimize certain interactions.

User Analysis

During a user analysis, the needs and requirements of the end user are mapped, and from there the user requirements are distilled. Depending on the project, the target audience and the available time, various techniques may be used for a user analysis:

  • User testing of an existing application
  • In-depth interviews
  • User focus groups
  • Expert evaluations
  • Online user surveys

Content Analysis

During the content analysis we study and we identify the existing content and content needs of both the end users and the business. This provides us insight into what content should be deleted and what content should be developed. It also gives us an overview of the terminology used. For a content analysis different techniques can be used, such as:

  • Content audit
  • Analysing visitor behavior via webanalytics
  • Search analytics

Expert Evaluations

In an expert evaluation an application is evaluated by an UX expert based on international standards and best usability practices. An expert evaluation helps to gain first insights into potential problem areas.